5E LtdCreating a brighter future through training and learning A not for profit organisation addressing
poverty and disadvantage

Complaints Policy Procedure

Complaints Policy Procedure

5E defines a complaint as 'any expression of dissatisfaction that relates to organisation and that requires a formal response'. The organisation's responsibility will be to ensure that all complaints are handled fairly, consistently and resolved promptly taking action where appropriat. 
Users contacting this website and/or its owners can request additional information and other policies. 
Please call our team on: 0208 808 6660 

Course Enquiry

Our Quality Marks


The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.

Investors in People Gold

Learner satisfaction and progress is only possible with a healthy staff team. For the 3rd time we have achieved this accolade and look forward to investing in your future

Apprenticeship Ambassador

Apprenticeships from Level 3 and above in Accountancy, IT, Business Admin, Customer Service, Leadership and Management.

Greenmark Quality

Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.

Beacon Status

Recognition of excellence and innovation within the further education system. It celebrates learning providers that are outstandingly led and managed and deliver outstanding teaching and learning.

Our Funders