Complaints Policy Procedure

5E defines a complaint as 'any expression of dissatisfaction that relates to organisation and that requires a formal response'. The organisation's responsibility will be to ensure that all complaints are handled fairly, consistently and resolved promptly taking action where appropriat.

Users contacting this website and/or its owners can request additional information and other policies.

Please call our team on: 0208 808 6660

Our Quality Marks

Ofsted

The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.

Investors in People Gold

Learner satisfaction and progress is only possible with a healthy team of staff. For the 3rd time we have achieved this accolade and look forward to investing in your future

Greenmark Quality

Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.

Matrix quality framework

A recognition to the organisation for its high standards of IAG delivery. Advice, guidance & support services that helps learners make an informed decision leading to their future in education & career.

Our Funders

Complaints Policy Procedure