The Guidance Centre (in-house Walk-in Centre) and Outreach Services

We at our full-fledged Guidance Centre offer free and impartial information, Advice and Guidance (Career Advice) to individuals on learning and work.

We have professionally trained (NVQ Level 3 & 4 – Advice & Guidance), experienced and friendly advisers to assist employed and unemployed clients. The advisers are equipped with updated quality information and knowledge required to meet the needs of our clients. We pride ourselves with equality of opportunity for every client. Our qualified advisers also work at Jobcentre Plus and other outreach locations to render the career advice, including initial assessments for literacy, numeracy and IT. These advisers are well equipped with laptops (with internet access) and therefore, provide up to date prompt services to the beneficiaries.

We support our clients with structured one-to-one IAG interview sessions that enable them to make well-informed choices to be able to overcome barriers to learning and employment. The clients are assessed through Basic Skills assessment (Literacy & Numeracy) or ESOL assessment and IT, where required, which in turn, helps in making informed decisions for future action.

The Guidance Centre is committed to high standards of IAG delivery and has achieved the Matrix Standard accreditation. We assist our clients to return to learning after long-term unemployment, with an aim to encourage clients to develop a more positive attitude towards their life, motivation and improved self-confidence. Our advisers assist the clients in taking up intensive assessments such as Adult Direction and/or Skills Health Check, which help to identify key skills, aptitude and the ability to make career decisions.  The Guidance Centre has a walk-in facility to make use of these services without taking prior appointment.

Equipped with broadband-enabled computers, The Guidance Centre is available for clients to search information about training, courses and jobs. We also provide assistance to those who are not familiar with IT.

Our structured IAG sessions emphasise on individual needs through appropriate referrals / signposting to:

  • Learning (Courses)
  • CV writing
  • Job search
  • Employability skills training
  • Work placements or voluntary work experience
  • Motivational and personal development workshops
  • Suitable referrals / signposting to other organisations where required

The centre possesses a library rich with information about universities, college courses and careers. It is well equipped with videos, CD-ROMs and various computer programs, which can help learners practise their skills and find out information about specific areas of education and individual development.

The Guidance Centre’s opening times are between 9.00 to 17.30 Monday to Friday. Why not pop in today?

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