5E LtdCreating a brighter future through training and learning A not for profit organisation addressing
poverty and disadvantage

Level 2: ICT Systems Support

If you are looking to start a career in IT or just want to improve your understanding, then this is the course for you! This course gives you a practical understanding of computing hardware and software and will prepare you for further qualifications should you wish to become an infrastructure technician or IT network engineer. 
This practical PC maintenance course provides an excellent foundation for learners pursuing a career in IT. This course provides a broad knowledge of computer hardware, software, applications and operating system highlighting new trends and technologies.
Course Essentials 
Qualification: City and Guilds IT Systems Support Level 2
Prerequisites: Entry 3 English & Maths - tested during enrollment
Duration: 8 - 12 weeks ( subject to days per week )
Location: blended online learning
Assessment: practical assessments 
New Skills and Knowledge 
  • Installation
  • Configuration
  • Fault finding
  • Preventive maintenance and the fundamentals of computer
  • Basic networking.
  • Tools and applications
This course is offered to funded and self-funded learners. To see if you are eligible for funding make a course enquiry or call 0208 808 6660.
  • IT Support Assistant 
  • PC maintenance assistant 
  • Level 3 IT Apprentice
Further Courses Provided at 5E 
  •  Cisco Certified Network Engineer (CCNA)
  • Microsoft Technology Associate 
  • IT Systems & Principles Level 3 

Our Quality Marks


The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.

Investors in People Gold

Learner satisfaction and progress is only possible with a healthy team of staff. For the 3rd time we have achieved this accolade and look forward to investing in your future

Greenmark Quality

Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.

Matrix quality framework

A recognition to the organisation for its high standards of IAG delivery. Advice, guidance & support services that helps learners make an informed decision leading to their future in education & career.

Our Funders