5E LtdCreating a brighter future through training and learning A not for profit organisation addressing
poverty and disadvantage
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Level-2: Diploma in Customer Service

The Level 2 Diploma in Customer Service is for candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment

Learners might be able to select various options based on their past achievements and work experience.
Please contact our administration team for more details 0208 808 6660
 
Intermediate Diploma in Customer Service – Framework Overview
Qualifications Awarding Body Level Credit Value
Level 2 Diploma in Customer Service City & Guilds 2 45
Functional Skills English City & Guilds 2 5
Functional Skills Maths City & Guilds 2 5
ERR      
 
 
Title Awarding Body Unit Number Credit Value
Deliver Customer Service City & Guilds 201 30
Understand Customers City & Guilds 202 12
Principles of Customer Service City & Guilds 203 24
Understand Employer Organisations City & Guilds 204 24
Manage Personal Performance and Development City & Guilds 205 24
Communicate Verbally with Customers City & Guilds 206 24
Deal with Incoming Telephone Calls from Customers City & Guilds 208 18
Make Telephone Calls to Customers City & Guilds 209 18
Promote Additional Products and/or Services to Customers City & Guilds 210 20
Resolve Customer Service Problems City & Guilds 215 30
Develop Customer Relationships City & Guilds 217 20
Employee Rights and Responsibilities City & Guilds 228 20
Principles of Equality and Diversity in the Workplace City & Guilds 230 20
Meeting Customers’ After Sales Needs City & Guilds 232 20

 

 

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