Learners might be able to select various options based on their past achievements and work experience.
|Intermediate Diploma in Customer Service – Framework Overview|
|Qualifications||Awarding Body||Level||Credit Value|
|Level 2 Diploma in Customer Service||City & Guilds||2||45|
|Functional Skills English||City & Guilds||2||5|
|Functional Skills Maths||City & Guilds||2||5|
|Title||Awarding Body||Unit Number||Credit Value|
|Deliver Customer Service||City & Guilds||201||30|
|Understand Customers||City & Guilds||202||12|
|Principles of Customer Service||City & Guilds||203||24|
|Understand Employer Organisations||City & Guilds||204||24|
|Manage Personal Performance and Development||City & Guilds||205||24|
|Communicate Verbally with Customers||City & Guilds||206||24|
|Deal with Incoming Telephone Calls from Customers||City & Guilds||208||18|
|Make Telephone Calls to Customers||City & Guilds||209||18|
|Promote Additional Products and/or Services to Customers||City & Guilds||210||20|
|Resolve Customer Service Problems||City & Guilds||215||30|
|Develop Customer Relationships||City & Guilds||217||20|
|Employee Rights and Responsibilities||City & Guilds||228||20|
|Principles of Equality and Diversity in the Workplace||City & Guilds||230||20|
|Meeting Customers’ After Sales Needs||City & Guilds||232||20|
Our Quality Marks
The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.
Learner satisfaction and progress is only possible with a healthy staff team. For the 3rd time we have achieved this accolade and look forward to investing in your future
Apprenticeships from Level 3 and above in Accountancy, IT, Business Admin, Customer Service, Leadership and Management.
Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.
Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals