5E LtdCreating a brighter future through training and learning A not for profit organisation addressing
poverty and disadvantage

Level 2 Diploma in Business Administration

Intermediate Diploma in Business Administration – Framework Overview
Qualifications Awarding Body Level Credit Value
Level 2 Diploma in Business Administration City & Guilds 2 45
Functional Skills English City & Guilds 1 5
Functional Skills Maths City & Guilds 1 5
Functional Skills ICT City & Guilds 1 5


Title Awarding Body Unit Number Credit Value
Communication in a Business Environment City & Guilds 222 3
Principles of Providing Administrative Services City & Guilds 224 4
Principles of Business Document Production and Information Management City & Guilds 225 3
Understanding Employer Organisations City & Guilds 226 4
Manage Personal Performance and Development City & Guilds 239 4
Develop Working Relationships with Colleagues City & Guilds 240 3
Health and Safety in a Business Environment City & Guilds 101 2
Use a Telephone and Voicemail System City & Guilds 102 2
Produce Minutes of the Meeting City & Guilds 205 3
Provide Reception Services City & Guilds 207 3
Use and Maintain Office Equipment City & Guilds 214 2
Employee Rights and Responsibilities City & Guilds 227 2
Deliver Customer Service City & Guilds 230 5
Understand Working in A Customer Service Environment City & Guilds 104 3
Principles of Equality and Diversity in the Workplace City & Guilds 273 2


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Our Quality Marks


The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.

Investors in People Gold

Learner satisfaction and progress is only possible with a healthy staff team. For the 3rd time we have achieved this accolade and look forward to investing in your future

Apprenticeship Ambassador

Apprenticeships from Level 3 and above in Accountancy, IT, Business Admin, Customer Service, Leadership and Management.

Greenmark Quality

Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.

Matrix Standard

Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals

Our Funders