5E LtdCreating a brighter future through training and learning A not for profit organisation addressing
poverty and disadvantage

Customer Service

Customer Service

Understanding customer service in the retail sector will suit you if you work or would like to work in the retail and you want to increase your skills, perhaps to prepare for another qualification or a role where you have more responsibility. The purpose of these courses is to provide learners with the knowledge and understanding of retail customer service.
For more information on the following qualifications please call on 0208 808 6660 
These courses may form part of a funded Apprenticeship Programme of study* – click here for more details, or part of a fully funded single qualification.

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Our Quality Marks


The Office for Standards in Education, Children's Services and Skills. The inspection and regulation of services that care for children and young people.

Investors in People Gold

Learner satisfaction and progress is only possible with a healthy staff team. For the 3rd time we have achieved this accolade and look forward to investing in your future

Apprenticeship Ambassador

Apprenticeships from Level 3 and above in Accountancy, IT, Business Admin, Customer Service, Leadership and Management.

Greenmark Quality

Our commitment to the environment has seen us consistently receive the Green mark Quality Mark as we minimise wastage of energy to protect our planet.

Matrix Standard

Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals

Our Funders