The Level 3 Diploma in Customer Service is for candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment
Learners might be able to select various options based on their past achievements and work experience.
Please contact our administration team for more details 0208 808 6660
| Advanced Diploma in Customer Service |
| Qualifications |
Awarding Body |
Level |
Credit Value |
| Level 3 Diploma in Customer Service |
City & Guilds |
3 |
45 |
| Functional Skills English |
City & Guilds |
2 |
5 |
| Functional Skills Maths |
City & Guilds |
2 |
5 |
| ERR |
|
|
|
| Title |
Awarding Body |
Unit Number |
Credit Value |
| Organise and Deliver Customer Service |
City & Guilds |
304 |
30 |
| Understand the Customer Service Environment |
City & Guilds |
305 |
30 |
| Understand Customers and Customer Retention |
City & Guilds |
306 |
24 |
| Principles of Business |
City & Guilds |
307 |
50 |
| Manage Personal and Professional Development |
City & Guilds |
308 |
20 |
| Resolve Customers’ Problems |
City & Guilds |
323 |
24 |
| Communicate Verbally with Customers |
City & Guilds |
206 |
24 |
| Promote Additional Products and/or Services to Customers |
City & Guilds |
210 |
20 |
| Develop Customer Relationships |
City & Guilds |
217 |
20 |
| Resolve Customers’ Complaints |
City & Guilds |
311 |
24 |
| Monitor the Quality of Customer Service Interactions |
City & Guilds |
312 |
30 |
| Manage Diary Systems |
City & Guilds |
224 |
20 |
| Employee Rights and Responsibilities |
City & Guilds |
228 |
20 |
| Promote Equality, Diversity and Inclusion in the Workplace |
City & Guilds |
313 |
20 |
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