Customer Service Courses

5E Ltd offers the following customer service courses at Level 2 Certificate and Level 3 Diploma. These qualifications are ideal for those looking to work or already working within the sector or environment. These qualifications will improve your level of communication and understanding of your role and allow you to work with greater productivity, diversity and sensitivity with customers.

For more information on the following qualifications please call on 0208 885 9475

These courses may form part of a funded Apprenticeship Programme of study* – click here for more details

*eligibility criteria applies

City & Guilds Level 2 Diploma in Customer Service

The Diploma in Customer Service Level 2 is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing

Mandatory Units Assessment Level Credit Value
Deliver customer service Portfolio 2 5
Understand customers Portfolio 2 2
Principles of Customer Service Portfolio 2 4
Understand employer organisations Portfolio 2 4
Manage personal performance an development Portfolio 2 4

 

City & Guilds Level 3 Diploma in Customer Service

The Level 3 Diploma in Customer Service is for candidates who will be delivering and managing service and will be accountable table in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment

Mandatory Units Assessment Level Credit Value
Organise and deliver customer service Portfolio 3 5
Understand the customer service environment Portfolio 3 5
Understand customers and customer retention Portfolio 3 4
Principles of business Portfolio 3 10
Manage personal and professional development Portfolio 3 3
Resolve customers’ problems Portfolio 3 4

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