There are two levels in Customer Service NVQ. Depending upon your skills and past experience you can choose your level.
Customer Service OCR NVQ Level 2
The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
Customer Service OCR NVQ Level 3
The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.











