Business Administration Apprenticeships

The Intermediate and Advanced Apprenticeship in Business Administration is made up of qualifications and learning that will provide apprentices with the skills and knowledge required to become competent in their chosen job role.
Around 4.5 million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. This framework is designed to meet the skills needs of employers and help to up skill the workforce and improve productivity. This qualification is accredited by City & Guilds.

This framework is relevant for job roles such as:

  • General Administrators/Assistants
  • Office Juniors
  • Receptionists
  • Office manager/Team Leader

Apprenticeship Framework Overview

Combined

Level 2 Diploma in Business Administration
OR
Level 3 Diploma in Business Administration

Functional Skills

English
Maths
ICT

ERR + PLTS

Employee Rights & Responsibilities
Personal Learning and Thinking Skills

Level 2

Intermediate Diploma in Business Administration – Framework Overview
Qualifications Awarding Body Level Credit Value
Level 2 Diploma in Business Administration City & Guilds 2 45
Functional Skills English City & Guilds 1 5
Functional Skills Maths City & Guilds 1 5
Functional Skills ICT City & Guilds 1 5
ERR
Title Awarding Body Unit Number Credit Value
Communication in a Business Environment City & Guilds 222 3
Principles of Providing Administrative Services City & Guilds 224 4
Principles of Business Document Production and Information Management City & Guilds 225 3
Understanding Employer Organisations City & Guilds 226 4
Manage Personal Performance and Development City & Guilds 239 4
Develop Working Relationships with Colleagues City & Guilds 240 3
Health and Safety in a Business Environment City & Guilds 101 2
Use a Telephone and Voicemail System City & Guilds 102 2
Produce Minutes of the Meeting City & Guilds 205 3
Provide Reception Services City & Guilds 207 3
Use and Maintain Office Equipment City & Guilds 214 2
Employee Rights and Responsibilities City & Guilds 227 2
Deliver Customer Service City & Guilds 230 5
Understand Working in A Customer Service Environment City & Guilds 104 3
Principles of Equality and Diversity in the Workplace City & Guilds 273 2

Level 2

Intermediate Diploma in Business Administration – Framework Overview
Qualifications Awarding Body Level Credit Value
Level 2 Diploma in Business Administration City & Guilds 2 45
Functional Skills English City & Guilds 1 5
Functional Skills Maths City & Guilds 1 5
Functional Skills ICT City & Guilds 1 5
ERR
Title Awarding Body Unit Number Credit Value
Communication in a Business Environment City & Guilds 222 3
Principles of Providing Administrative Services City & Guilds 224 4
Principles of Business Document Production and Information Management City & Guilds 225 3
Understanding Employer Organisations City & Guilds 226 4
Manage Personal Performance and Development City & Guilds 239 4
Develop Working Relationships with Colleagues City & Guilds 240 3
Health and Safety in a Business Environment City & Guilds 101 2
Use a Telephone and Voicemail System City & Guilds 102 2
Produce Minutes of the Meeting City & Guilds 205 3
Provide Reception Services City & Guilds 207 3
Use and Maintain Office Equipment City & Guilds 214 2
Employee Rights and Responsibilities City & Guilds 227 2
Deliver Customer Service City & Guilds 230 5
Understand Working in A Customer Service Environment City & Guilds 104 3
Principles of Equality and Diversity in the Workplace City & Guilds 273 2

Level 3

Advanced Diploma in Business Administration
Qualifications Awarding Body Level Credit Value
Level 3 Diploma in Business Administration City & Guilds 3 58
Functional Skills English City & Guilds 2 5
Functional Skills Maths City & Guilds 2 5
Functional Skills ICT City & Guilds 2 5
ERR
Title Awarding Body Unit Number Credit Value
Communicate in a Business Environment City & Guilds 301 4
Principles of Business Communication and Information City & Guilds 318 4
Principles of Administration City & Guilds 319 6
Principles of Business City & Guilds 320 10
Manage Personal and Professional Development City & Guilds 345 3
Produce Minutes of Meetings City & Guilds 205 3
Employee Rights and Responsibilities City & Guilds 227 2
Evaluate the Provision of Business Travel or Accommodation City & Guilds 309 5
 Resolve Administrative Problems City & Guilds 406 6
 Resolve Customers’ Complaints City & Guilds 325 4
 Spreadsheet Software City & Guilds 328 6
 Understand the Customer Service Environment City & Guilds 324 5

Level 3

Advanced Diploma in Business Administration
Qualifications Awarding Body Level Credit Value
Level 3 Diploma in Business Administration City & Guilds 3 58
Functional Skills English City & Guilds 2 5
Functional Skills Maths City & Guilds 2 5
Functional Skills ICT City & Guilds 2 5
ERR
Title Awarding Body Unit Number Credit Value
Communicate in a Business Environment City & Guilds 301 4
Principles of Business Communication and Information City & Guilds 318 4
Principles of Administration City & Guilds 319 6
Principles of Business City & Guilds 320 10
Manage Personal and Professional Development City & Guilds 345 3
Produce Minutes of Meetings City & Guilds 205 3
Employee Rights and Responsibilities City & Guilds 227 2
Evaluate the Provision of Business Travel or Accommodation City & Guilds 309 5
 Resolve Administrative Problems City & Guilds 406 6
 Resolve Customers’ Complaints City & Guilds 325 4
 Spreadsheet Software City & Guilds 328 6
 Understand the Customer Service Environment City & Guilds 324 5

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